I bought a video and it won’t let me view it.
The grand opening clip
Thank you for sharing your experience! This site like our old store is powered by Vimeo/VHX. we had a few issues with people not being able to view content for various reasons that were easily fixed on our old store and I’m sure that’s the situation here with yours . Are you able to stream the trailer for free? The best thing to do for expeditious help is to email tech-support at [email protected] . They are very quick and thorough if you include information of what device or computer you’re trying to watch on and what operating system. Please keep us updated !
I just looked at your purchase and you purchased the trailer at 4:18 PM Eastern standard time and then made this for him at 4:19 PM Eastern standard time . Did you try rebooting your computer or phone, or refreshing the website ?
I did the video shows up in the library but when I click on it it comes up as page not found. Some of the other clips I can see the others I can’t I’ll try the reboot
I rebooted and still doing the same
Would you mind emailing Vimeo/VHX tech support and I’m SURE they can help. They are open right now in NY time. I apologize for the problem and want you to have an enjoyable experience as I strongly believe after 4 years with VHX you will. It’s probably something simple.