I bought a video and it won’t let me view it.
Lori Drury
The grand opening clip
Lori Drury
Thank you for sharing your experience! This site like our old store is powered by Vimeo/VHX. we had a few issues with people not being able to view content for various reasons that were easily fixed on our old store and I’m sure that’s the situation here with yours . Are you able to stream the trailer for free? The best thing to do for expeditious help is to email tech-support at [email protected] . They are very quick and thorough if you include information of what device or computer you’re trying to watch on and what operating system. Please keep us updated !
I just looked at your purchase and you purchased the trailer at 4:18 PM Eastern standard time and then made this for him at 4:19 PM Eastern standard time . Did you try rebooting your computer or phone, or refreshing the website ?
I did the video shows up in the library but when I click on it it comes up as page not found. Some of the other clips I can see the others I can’t I’ll try the reboot
I rebooted and still doing the same
Lori Drury
Would you mind emailing Vimeo/VHX tech support and I’m SURE they can help. They are open right now in NY time. I apologize for the problem and want you to have an enjoyable experience as I strongly believe after 4 years with VHX you will. It’s probably something simple.
Lori Drury